What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why isn't my merchant showing up in my form?

    Asked by leeandrea1 on October 31, 2016 at 10:32 AM

    I'm trying to integrate Paypal but when I hit preview, the payment section does not show on the form. I want to use the user defined option and take the total from another field in my form.

    Page URL:
    https://www.jotform.us/form/63043827126150?preview=true

    in showing up preview integrate section hit
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 31, 2016 at 12:08 PM

    If I understand you correctly you are previewing your form and your paypal integration isn't appearing on your form.

    I have checked this on my end but, I am not able to replicate this issue since the user defined product amount for your paypal integration is showing per your assigned conditions.

    Please try this again on your end and let us know if this is still an issue?

  • Profile Image

    Answered by leeandrea1 on October 31, 2016 at 12:18 PM

    "My Products" doesn't show up when I view the form.  I've checked on my mobile(ios)  and a computer (windows). Am I missing a step?

  • Profile Image

    Answered by leeandrea1 on October 31, 2016 at 01:30 PM

    I kept refreshing the page and it appeared once on my phone.  But it disappeared the next time I went to the page.  None of the images on the page load now, though (on my phone). It has not appeared on my computer at all.

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    JotForm Support

    Answered by KadeJM on October 31, 2016 at 02:57 PM

    Well, on your form you have a condition to only show the "my products" (paypal integration) if Package Field is equal to "class photo" or "package c" otherwise it remains hidden.

    Have you been selecting those options? 

    If so then may we know what browser you are using that you are still seeing it not show on?

    Also, the image problem should be fixed now just to let you know on a side note for that.