Why isn't my merchant showing up in my form?

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    leeandrea1
    Asked on October 31, 2016 at 10:32 AM

    I'm trying to integrate Paypal but when I hit preview, the payment section does not show on the form. I want to use the user defined option and take the total from another field in my form.

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    KadeJM
    Answered on October 31, 2016 at 12:08 PM

    If I understand you correctly you are previewing your form and your paypal integration isn't appearing on your form.

    I have checked this on my end but, I am not able to replicate this issue since the user defined product amount for your paypal integration is showing per your assigned conditions.

    Please try this again on your end and let us know if this is still an issue?

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    leeandrea1
    Answered on October 31, 2016 at 12:18 PM

    "My Products" doesn't show up when I view the form.  I've checked on my mobile(ios)  and a computer (windows). Am I missing a step?

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    leeandrea1
    Answered on October 31, 2016 at 01:30 PM

    I kept refreshing the page and it appeared once on my phone.  But it disappeared the next time I went to the page.  None of the images on the page load now, though (on my phone). It has not appeared on my computer at all.

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    KadeJM
    Answered on October 31, 2016 at 02:57 PM

    Well, on your form you have a condition to only show the "my products" (paypal integration) if Package Field is equal to "class photo" or "package c" otherwise it remains hidden.

    Have you been selecting those options? 

    If so then may we know what browser you are using that you are still seeing it not show on?

    Also, the image problem should be fixed now just to let you know on a side note for that.