Why the image, which is the company logo, has disappeared?

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    sailfilly
    Asked on October 31, 2016 at 11:08 AM

    I have tried re-uploading the image and it just shows a broken link. Can you help? Thanks.

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    Nik_C
    Answered on October 31, 2016 at 12:41 PM

    I'm sorry if I'm misunderstanding your question, but I just opened your form and the logo is showing:

    If you're still experiencing issues, please let us know.

    Thank you!

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    sailfilly
    Answered on October 31, 2016 at 01:44 PM
    Sorry, not my personal logo, but the image I put on a form. The form is
    https://form.jotform.com/60877648240968 and the logo is attached to this
    email so you can see what should be there. It was working for months, but
    suddenly it's a "broken link". Thank you for your help.
    ...
  • Profile Image
    Jeanette
    Answered on October 31, 2016 at 02:25 PM

    I just checked the form email notifications. And you are right, the custom image is not there. However, we were informed that the problem was fixed, so please try re-uploading your personal logo and do get back to us should the issue persist in your end.

     

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    sailfilly
    Answered on October 31, 2016 at 02:44 PM
    Yes, fixed... PERFECT! Thank you!
    ...
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    Nik_C
    Answered on October 31, 2016 at 05:34 PM

    Sorry for misunderstanding initially.

    On behalf of my colleague, you're welcome.

    If we can be of any more assistance, please let us know.

    Thank you!

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    sailfilly
    Answered on October 31, 2016 at 05:44 PM
    No problem at all... thank you for the great customer service :)
    ...
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    Nik_C
    Answered on October 31, 2016 at 06:51 PM

    You're welcome! :)

    Thank you for using our services and for getting back to us, we appreciate that.

    Cheers!

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    sailfilly
    Answered on November 02, 2016 at 11:44 AM
    Sorry to bug you but the image is gone again... If you can fix it, that'll
    be great. Thanks!
    ...
  • Profile Image
    david
    Answered on November 02, 2016 at 01:13 PM

    Images and file uploads should now be working once again. Let us know if they are still not working and we will be happy to have a closer look.

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    sailfilly
    Answered on November 02, 2016 at 04:44 PM
    It's working! Thanks again :)
    ...