Why am I no longer getting emails with the submissions on them?

  • VivaxCoordination
    Asked on October 31, 2016 at 11:19 AM

    We used to receive and email with the submissions but it stopped for one of the emails last week and now for the other as of this weekend.  I can see the submissions in the jotform inbox, but we want to still have the emails send.  What's going on?  What can I do to make sure I'm receiving emails again?

  • David JotForm Support
    Replied on October 31, 2016 at 12:58 PM

    I checked our logs for the address in your form and the emails look to be sending properly from our end.  Checked your spam/junkmail folder to ensure they are not being filtered there.  As far as I can tell, there should have been no interruptions in receiving your notifications.

  • deepak1967
    Replied on October 31, 2016 at 1:07 PM

    its happening the same with me why is going to the spam folder , how can i get to come to ,y primary folder

  • David JotForm Support
    Replied on October 31, 2016 at 2:45 PM

    Marking one of the emails as "not spam" should allow for them to come through to your inbox properly.

  • seth
    Replied on November 2, 2016 at 10:29 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Why am I no longer getting emails with the submissions on them? Image 1 Screenshot 20

    Thank you very much.

    Regards.