What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Uploads: Why some files cannot be downloaded?

    Asked by sigmapi1897 on October 31, 2016 at 11:21 AM

    Some of our users have reported to me that they cannot download the file attachments for submissions. For example, if they do into the form thats attached to this email, and then go into a submission to click a file attachment, they get a 404 error. I do not have this issue, but one user did a screenshare with me and showed me the problem. 

     

    Page URL:
    https://form.jotform.com/50995929540973

    download file cannot download cannot some users
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    JotForm Support

    Answered by Kevin_G on October 31, 2016 at 01:30 PM

    I have checked your submissions and email logs, I'm currently able to download the uploaded files through both, the emails and the submissions records in the submissions page, here is a screenshot about what I got: 

    Could you please check on your end once more and with your users? 

    If the issue still persists on your end, please let us know.