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    Why I'm not receiving submissions to my email?

    Asked by wobicc on October 31, 2016 at 12:38 PM

    Account wobicc

    Emails with forms are not being sent to mailboxes at all

    Please check and respond ASAPS !!!!!!

     

     

    Emails sent not being sent not being
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 31, 2016 at 05:54 PM

    We're sorry for any inconvenience you had.

    I checked most of your emails and these are my findings.

    For email: Moked1@wobi.co.il:

    Reason for not sending:

    Reason(s) : Amazon SES has suppressed sending to this address because it has a recent history of bouncing as an invalid address. For more information about how to remove an address from the suppression list, see the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html

    So please check that email if it is a valid address.
    I removed it from our Bounce list anyway.

    For rest of the emails I found out that they are not in the Bounce list.
    Could you kindly check if you email ended in Spam/Junk folder by any chance.
    Please let us know your findings.

    Thank you!