Email notification not working

  • Profile Image
    snjrose
    Asked on October 31, 2016 at 01:42 PM

    4 submissions have come in over the past hour that I can see on the Jotform site, but they stopped coming to my email. I haven't changed anything on the form. They just stopped without me making any edits. Please help! I won't know I have orders unless I get the emails. 

  • Profile Image
    snjrose
    Answered on October 31, 2016 at 01:43 PM

    Also, the last one that came through did not have the buyer's email as the return address as it is set up to. It simply had Jotform even though the customer had filled in their name and email on the form. 

  • Profile Image
    John_Benson
    Answered on October 31, 2016 at 05:05 PM

    Hi,

    We have an issue about email notifications going straight to the spam folder earlier but it is now fixed. However, can you please try checking your spam folder? If it's there please mark JotForm mail not a spam.

    You can check this link to learn more: Why-I-am-not-Receiving-Email-Notifications

    If the issue still persists, please let us know. We'll investigate it further.

    Thank you.

  • Profile Image
    snjrose
    Answered on October 31, 2016 at 05:42 PM

    I did find them in spam.

    However, that doesn't solve the problem of them all being from "Jotform" as the sender instead of my customer's real names and email addresses. This means I can't hit the reply button and have it go to their emails. Always before 10 am this morning the sender's name and email was there. I have always had the notification to be from the fields: "Buyer's Name" and "Buyer's Email". 

     

    Edit: Weirdly enough this issue isn't happening for my other forms. It's just the one I mentioned above. The other form notifications seem to be coming in from the actual senders with their info and not Jotform's.

  • Profile Image
    Kevin_G
    Answered on November 01, 2016 at 12:09 AM

    @snjrose,

    I have moved your second report to a new thread, it can be found here: https://www.jotform.com/answers/977138 

    We will assist you on that thread as soon as possible. 

  • Profile Image
    seth
    Answered on November 02, 2016 at 10:13 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.