Why have the notification email just stopped sending

  • Profile Image
    hwy21812
    Asked on October 31, 2016 at 02:03 PM

    Why have the notification email just stopped sending?

  • Profile Image
    Kiran
    Answered on October 31, 2016 at 05:25 PM

    I see that your email account is in our bounce list and so you are not receiving the email notifications. I have now removed it from the bounce list and you should be able to receive them normally.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.