- Julie CrookAsked on October 31, 2016 at 02:22 PM
On Friday, October 28, we applied for an education discount and was approved, however, I upgraded before the approval came through because we desperately needed to see our applications. Can we get the discount refunded to the credit card charge?
- JotForm SupportWelvinAnswered on October 31, 2016 at 05:47 PM
I'm sorry, but refunding the difference is not possible since the subscription is on the original price. The renewal will be the same on the next month. I have canceled the subscription and refunded the payment. Expect the refund returned to your card within 4-10 business days.
You have to re-upgrade using the discounted pricing plan link from the email that you get after being approved. Your form submissions are safe so nothing to worry about this cancellation. I have also reset your limit so to make sure your forms will continue to work during this process.
Let us know if you have any questions.