What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get a refund to reflect the education discount?

    Asked by Julie Crook on October 31, 2016 at 02:22 PM


    On Friday, October 28, we applied for an education discount and was approved, however, I upgraded before the approval came through because we desperately needed to see our applications.  Can we get the discount refunded to the credit card charge?

    Thank you,

    Julie Crook

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    JotForm Support

    Answered by Welvin on October 31, 2016 at 05:47 PM

    I'm sorry, but refunding the difference is not possible since the subscription is on the original price. The renewal will be the same on the next month. I have canceled the subscription and refunded the payment. Expect the refund returned to your card within 4-10 business days.

    You have to re-upgrade using the discounted pricing plan link from the email that you get after being approved. Your form submissions are safe so nothing to worry about this cancellation. I have also reset your limit so to make sure your forms will continue to work during this process.

    Let us know if you have any questions.