How can I get a refund to reflect the education discount?

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    Julie Crook
    Asked on October 31, 2016 at 02:22 PM

    Hello,

    On Friday, October 28, we applied for an education discount and was approved, however, I upgraded before the approval came through because we desperately needed to see our applications.  Can we get the discount refunded to the credit card charge?

    Thank you,

    Julie Crook

  • Profile Image
    Welvin
    Answered on October 31, 2016 at 05:47 PM

    I'm sorry, but refunding the difference is not possible since the subscription is on the original price. The renewal will be the same on the next month. I have canceled the subscription and refunded the payment. Expect the refund returned to your card within 4-10 business days.

    You have to re-upgrade using the discounted pricing plan link from the email that you get after being approved. Your form submissions are safe so nothing to worry about this cancellation. I have also reset your limit so to make sure your forms will continue to work during this process.

    Let us know if you have any questions.