What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form submissions not being received by email and missing in logs

    Asked by rvselect1234 on October 31, 2016 at 02:33 PM

    Form submissions are not being received to our email addresses (I've tried a variety). They are, however, going to our CRM system, but with a long delay.

    Page URL:
    www.rvselectinc.com

    email delivery
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    JotForm Support

    Answered by Mike on October 31, 2016 at 05:41 PM

    We have received some reports about emails placed to Spam by Gmail and Google Apps, so we switched the sending method from Amazon SES to our own mail servers today.

    Could you please check your Spam/Junk folders first to see if the messages ended up there?

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    Answered by rvselect1234 on October 31, 2016 at 09:57 PM

    We use Fastmail and they are not in any of our Spam/Junk mail folders. Still no emails since around noon today.

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    JotForm Support

    Answered by Mike on October 31, 2016 at 11:21 PM

    There is a chance that the emails are filtered at some point on your end since they are coming from a different source now.

    I have attached a bug report ticket to this thread and forwarded it to our developers. We will get back to you with an update to this thread once we have any more information.

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    JotForm Support

    Answered by Scott on November 01, 2016 at 05:01 AM

    Hello @rvselect1234,

    As Mike said it, we had some problems while we were switching our Email servers. Our developers have been busy on this issue, and it should be working properly now. Can you confirm this on your side and let us know if there are any other problems?

     

    Scott.

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    Answered by rvselect1234 on November 01, 2016 at 09:44 AM
    working thx.
    *Daniel Harris*
    daniel@rvselectinc.com
    813-651-5999 - Office
    813-624-2211 - Cell
    813-651-5495 - Fax


    Sell Your RV Now!
    ...
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    JotForm Support

    Answered by seth on November 02, 2016 at 10:21 AM

    Hello,

    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.

    Regards.