What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't see the pictures (they're blank), and I tried it in Chrome too.

    Asked by bellaclairebaby on October 31, 2016 at 02:34 PM
    Mine is doing the same thing.  Can't see the pictures (they're blank), and I tried it in Chrome too.
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 31, 2016 at 02:43 PM

    What is the form you are referring to? I just checked the following: http://www.jotformpro.com/form/63044003320941 

    And the pictures you have in it showed up fine: 

  • Profile Image

    Answered by aas1110 on October 31, 2016 at 02:49 PM

    You are not answering the issue we are trying to communicate to you.  For my form https://form.jotform.com/62925671700961 there are two problems. 

    1.  When I send the link to someone to use, they get a jotform LOGIN PAGE that should not appear.

    2.  When I go to MY FORMS, VIEW, I get a BLANK grey screen.  My form does not populate. 

    YOU can see the forms. WE cannot see the forms - nor can the people we send the link to.

    THIS IS VERY FRUSTRATING. I've published, I've saved, I don't know what else to do.

  • Profile Image

    Answered by Jon Wise  on October 31, 2016 at 03:03 PM

    Mine is doing the same thing  :~{
  • Profile Image
    JotForm Support

    Answered by Jim_R on October 31, 2016 at 08:36 PM

    Hello @aas1110,

    1.  When I send the link to someone to use, they get a jotform LOGIN PAGE that should not appear.

    To test this, I opened your form https://form.jotform.com/62925671700961 using Chrome Incognito. This will ENSURE that I'm not logged in nor have any sessions active within JotForm. I'm just a random user/respondent who happened to view the form in this scenario and here's how it looked like from my perspective:

    You would notice that I was able to load your form even while not being logged in. It didn't prompt me to login either.

    2.  When I go to MY FORMS, VIEW, I get a BLANK grey screen.  My form does not populate. 

    This time, I'm logged in as you, inside your account, to simulate how you described it above. Here's how it went:

    I also failed to reproduce the problem you described. If you're still having these issues, we'd appreciate it if you could send us a screenshot of how it looks like from your end, here's how.

  • Profile Image
    JotForm Support

    Answered by Jim_R on October 31, 2016 at 08:37 PM

    @Jon Wise, to give way to the OP of this thread, we always request everyone to create their own separate threads. I have moved your question to a separate thread here https://www.jotform.com/answers/976997 We'll have it addressed there shortly.