What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I talk to a real person?

    Asked by wattles on October 31, 2016 at 05:49 PM

    I didn't receive notification that someone submitted an application I created through jotform. Additionally, another person who submitted the same application told me she didn't receive notification that the application was submitted on my end. I can't figure out how to check fix the problem and would like to talk with someone. 

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    JotForm Support Manager

    Answered by Jeanette on October 31, 2016 at 11:10 PM

    We had a problem with our email servers in the morning, but this is now fixed. Please make sure you don't have any missing fields in your email settings. Also double check your spam folders and mark as no spam messages from Jotform that might be there.