What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do we have a timeframe on resolving the email notification issue?

    Asked by fundinginstitute on November 01, 2016 at 02:23 AM

    We have not been receiving the email notifications for our form submissions. I understand there is an issue that is being worked on and would like to know the timeframe for resolving it. Please provide updates as soon as they are available.

    email notification timeframe notification issue email
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    JotForm Support

    Answered by Chriistian on November 01, 2016 at 04:08 AM

    Hi,

    The issue is still being resolved by our developers. We cannot give you an exact timeframe as of now but we will inform you as soon as the issue is fixed. For the meantime, if you are receiving the emails but they are landing in your spam/junk forlder, can you please take the following steps?

    1. Go to your spam folder and open the email from JotForm.

    2. Mark the email as Not Spam.

    This way, similar emails will land to your inbox for the next notifications.

    Regards.