What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditions overlapping

    Asked by minadante on November 01, 2016 at 02:56 AM

    Hi, 

     

    I am having trouble with conditions overlapping each other and i am looking for the best solution. 

     

    https://form.jotform.com/62568682631969

    My problem is occuring in the Accommodation Request part of the form. 

    I have a drop box with accommodation options and a number of hide and show conditions depending on the option. 

    When the Homestay option is selected, the "do you smoke" question shows up. 

    I would like the following question to only appear if YES is selected but it apparently overlaps with the original condition...

    Would you have a solution?

     

    Regards, 

    Screenshot
    overlapping JotForm problem selected www
  • Profile Image
    JotForm Support

    Answered by liyam on November 01, 2016 at 06:05 AM

    Hello,

    Please remove the two questions from the list on the first so that the showing/hiding of the field will be simply dependent on the question "do you smoke?". 

    Next, delete the condition that will allow the field to hide if the selected value is No. This means that by default, the fields are shown until the condition is met. (which on this case it is shown until No is selected) -- I don't think this is what you want.

    Lastly, on the condition Do you smoke which if has an equal to Yes shall appear the other fields, set which fields should appear. With this condition set, the fields are hidden originally (even if no option is selected) and shall only appear if Yes is selected.

    Here's a screenshot on what should be done on the conditions.

    If you're still having trouble following the steps, you can let us do the changes for you, or you can simply clone this form: https://form.jotform.com/63052769143962

    Thanks :)

  • Profile Image

    Answered by minadante on November 01, 2016 at 06:14 AM

    Hi liyam,

     

    Thank you so much for your help.

    It worked!

     

    I am impressed by the level of support you provide to your customers!

     

    Regards, 

     

  • Profile Image
    JotForm Support

    Answered by liyam on November 01, 2016 at 07:14 AM

    You're very much welcome, minadante. And thank you for your kind remark.

    If you have other questions or concerns, please let us know.

    Thanks :)