Submissions Forward email limits

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    Asked on May 07, 2012 at 07:36 PM

    I emailed a couple of my forms 3 times in the same hour to test the service, and after that when i tried to continue emailing it i keep getting the message 'opps you have reached your limit', when i have not, i only have 2 submissions and used 1% of the storage.

    Please let me know why this is happening as i would hate for this to happen to a paying client!


    Is there a limit as to how many people you can email your forms to?




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    Answered on May 07, 2012 at 08:52 PM


    Are you referring to the forward email in submission reports?

    You are correct. There is a limit of at least within the hour when forwarding email submissions.

    Please do try at another time, and see if you are able to forward it again.



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    Answered on May 08, 2012 at 06:11 AM
    Hi Jonathan,
    Thanks for getting back to me. No, it was when i try to email my form, so when i press
    Set up and embed
    Click on the email option in the bottom right hand corner.
    Then type in an address to send it to.
    Last night it was saying i had reached my limit, but when i tried it just now, it sent a form.
    Why is this? Is there a time limit as to how many times one can email a form in the hour? If so, why is this as it will be a little frustrating.
    Look forward to hearing from you,
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    Answered on May 08, 2012 at 06:24 AM

    Hi Alia,

    We have hourly limits on the number of invitation emails you can send. Currently, free users are limited up to 2 sents/hour. We had to do this because spammer abused this feature to send spam using our servers. Sorry about that. 

    The limits are higher for Premium/Professional users. So, if you really need this feature, you should probably consider our $9.95 plan.