What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Refund Subscription Payment

    Asked by Brandon Schmid  on November 01, 2016 at 08:10 AM

    Hey there,


    I sold my business back in August 2015. During that time I also cancelled my account. 

    I just logged into PayPal to find that money came out for an annual invoice. 

    Please refund this. 

    I no longer use JotForm and haven't for almost 1.5 years. 

    Thank you,


    P.S. The PayPal account that this was billed to is brandon@injust10pages.com 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 01, 2016 at 09:29 AM

    I was able to confirm that you were recently charged for Premium Yearly subscription. To avoid further payment for the subscription, please also cancel the subscription on your Paypal account. To cancel the subscription on your Paypal account, just follow the instructions provided below:


    In order for you to cancel your Paypal Subscription:

    1. Log into your PayPal account.

    2. Find the latest payment you made to us/

    3. Click on your subscription number: S-8UL54076YE786523V

    4. Click on "Cancel Subscription" button.


    We are now processing the refund for the latest payment you have made to us ($90.00). Please wait for 5-7 days for the refund to reflect on your Paypal Account.


    Do let us know if you need further assistance.