What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email address is blocked?

    Asked by andymack on May 07, 2012 at 08:48 PM

    I am just testing a form and i get a mesage that my email is blocked?

    My email is, macca_gb2000@yahoo.com

    Can you tell me why this is, as I do not use it excessively or in any illegal way?

    Many thanks

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    Answered by jeanettebmz on May 07, 2012 at 09:10 PM

    Neither your email nor your account with jotform is blocked, please contact your service provider and ask them to add the following ip addresses to their white list

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214  

    174.34.57.219

    208.117.50.251

    85.25.117.56


    Let us know if the issue still persists

    Jeanette

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    Answered by andymack on May 07, 2012 at 09:23 PM

    After I received your reply, I tried again, and the alert box is still pretty clear that Jotform is blocking my address. I cannot find a way to upload my screenshot, so just to reiterate, the exact message is " Message from Jotform  This email address is blocked by Jotform, please contact us". 

    You guys are usually very good so I know this will be resolved pretty quickly. 

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    JotForm Support

    Answered by jonathan on May 07, 2012 at 09:29 PM

    @andymack

    Hi, your email email was in the bounce list. I removed it already.

    Result: macca_gb2000@yahoo.com is NOT in the bounce list anymore You should now be able to recieve the emails.
    Please inform us if its still not sorted out. Thanks.
  • Profile Image
    JotForm Support

    Answered by jonathan on August 11, 2012 at 03:46 PM

    Hi,

    I had removed the email address in the bounce list. You can now received notification alert for the form. It was bounced due to this reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n= ot accepted for policy reasons. Please visit http://postmaster.yahoo.com/e= rrors/postmaster-27.html [120]'
    Please inform us if you have other concern. Thanks.