What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform has stopped sending e-mails

    Asked by gerryskews on November 01, 2016 at 09:09 AM

    After several years of working fine Jotform has suddenly stopped sending emails where can I find support to look into this rather urgent problem please.

     

    Page URL:
    https://www.jotform.com//?formID=61263009945961

    JotForm E-mails Emails problem find
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    JotForm Support

    Answered by david on November 01, 2016 at 11:36 AM

    We have recently had some issues with emails being filtered as spam through Gmail.  Check your spam/junkmail folder to see if the emails are there.  

    If they are in your Spam inbox, find all of the emails coming from JotForm and mark them as NOT SPAM:

    Inline image 2

    This will allow for the emails to arrive at your regular inbox once again.

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    Answered by premierdepogrl on November 01, 2016 at 11:47 AM

    David,

    And if they ARE NOT in your spam/junkmail folder????  I, too, am not getting my submissions emailed to me after having gotten them for years and years!  And this is an urgent problem.

    Please help!

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    JotForm Support

    Answered by david on November 01, 2016 at 01:03 PM

    Emails should be working at this time but some have been delayed.  If you are still not receiving them, let us know which form and we will be happy to have a look.

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    Answered by vetis on November 01, 2016 at 01:08 PM

    Wij ontvangen ook geen email meer sinds enkele dagen

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    Answered by gerryskews on November 01, 2016 at 02:22 PM

    Still no e-mails, this is quite worrying as some customers place orders using this interface,. Pleasde advise when it will be fixed..

    Thanks

     

    Gerry Skews

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    JotForm Support

    Answered by david on November 01, 2016 at 03:31 PM

    According to our logs, them emails are indeed sending from our end, to the addresses in your form.  Are all of the addresses not receiving the notifications or only specific ones?  Let us know what you can and we will look into this further.