What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Auto-response stopped working

    Asked by SummitIT on November 01, 2016 at 10:12 AM

    Hello,

    My auto-response messages do not go through to people filling out their forms.

    https://form.jotform.com/60475778589174 

    Bless,

    F. 

    Page URL:
    https://form.jotform.com/60475778589174

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    JotForm Support

    Answered by david on November 01, 2016 at 12:24 PM

    I tested your form and the autoresponder email sent to my address without issue:

    The emails may be filtered to the users spam/junkmail folder if they are using Gmail.  Though the autoresponder came through to my gmail address without being filtered.

  • Profile Image

    Answered by SummitIT on November 01, 2016 at 03:57 PM

    Thank you,

    I found that there was a bouncing email.