Auto-response stopped working

  • Profile Image
    SummitIT
    Asked on November 01, 2016 at 10:12 AM

    Hello,

    My auto-response messages do not go through to people filling out their forms.

    https://form.jotform.com/60475778589174 

    Bless,

    F. 

  • Profile Image
    david
    Answered on November 01, 2016 at 12:24 PM

    I tested your form and the autoresponder email sent to my address without issue:

    The emails may be filtered to the users spam/junkmail folder if they are using Gmail.  Though the autoresponder came through to my gmail address without being filtered.

  • Profile Image
    SummitIT
    Answered on November 01, 2016 at 03:57 PM

    Thank you,

    I found that there was a bouncing email.