What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to add SMTP

    Asked by PalmasIntegra on November 01, 2016 at 12:19 PM

    Hi, Im trying to setup the smtp support for my forms but when I clic on it just do nothing... In your tutorial says that when you make clic the configuration appears. but in mine still do nothing 

    Help me plese


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    JotForm Support

    Answered by Jan on November 01, 2016 at 02:28 PM

    We are currently not having issues in regards to adding a SMTP to the email alerts. Normally, once you select the "+Add new email address" option, the "Email Type" drop down will appear. Here's a screen capture:

    Please try to logout from JotForm. Close and re-open your browser. After that, please login to JotForm and try to add a SMTP again.

    If it is still not working, please try if it will work on another browser or not. I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that works. Let us know if you're still having issues. Thank you.