Unable to add SMTP

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    PalmasIntegra
    Asked on November 01, 2016 at 12:19 PM

    Hi, Im trying to setup the smtp support for my forms but when I clic on it just do nothing... In your tutorial says that when you make clic the configuration appears. but in mine still do nothing 

    Help me plese

    Thanks!

  • Profile Image
    Jan
    Answered on November 01, 2016 at 02:28 PM

    We are currently not having issues in regards to adding a SMTP to the email alerts. Normally, once you select the "+Add new email address" option, the "Email Type" drop down will appear. Here's a screen capture:

    Please try to logout from JotForm. Close and re-open your browser. After that, please login to JotForm and try to add a SMTP again.

    If it is still not working, please try if it will work on another browser or not. I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that works. Let us know if you're still having issues. Thank you.