What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I change my username? Or do I need to create a new account?

    Asked by aschroeger on November 01, 2016 at 12:24 PM

    My employer has a JotForm account that we use. The person who set up the account used his name for the username. Now, every link sent out has his name in it. We would like to change the username to our company name. But we don't want to loose all the templates we have set up.

    Is this possible? Can we change our username? 


    Thank you!

  • Profile Image
    JotForm Support

    Answered by BDAVID on November 01, 2016 at 02:34 PM

    We can change your username, please note the following:

    -Custom URLs names (ie: http://www.jotform.com/aschroeger/myform) will not work once we change an account username(You will need to create new custom links). 

    -However, direct form links like https://www.jotformpro.com/form/62735672725968 will be fine.

    -Provide for alternate names in case the proposed username is not available.

    -Also, the change will required cancelling your subscription, and re-upgrade using the new username.

    Let us know if you want to proceed, we will be glad to assist you.