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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get my account unsuspended

    Asked by Brandy Woods  on November 01, 2016 at 03:00 PM

    I am not sue why its suspended.

    Page URL:
    https://form.jotform.com/TBW1908/2016-aca

    My Account how unsuspended how do i
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 01, 2016 at 07:43 PM

    Your account has been suspended because of this form http://www.jotform.us/form/53632979506163 

    Where you're asking for Credit Card information, here is a screenshot also of the guilty fields: 

    Please do note that asking for Credit Card details goes against our terms and this is why your account has been suspended, this is also stated in our terms page so I would suggest you to take a look on that so you avoid keep asking for not allowed info in your forms: https://www.jotform.com/help/8-Terms-of-Use 

    In order to re-activate your account I had to remove those fields from your form, also it is a must to use one of our payment integrations if you want to process payments in your form, here's the link to our current integrations: https://apps.jotform.com/category/payment_processing 

    But do note that the Credit Card info will not be stored anywhere in the JotForm submission, the payment integration will help you to process the payment only, you could also use on of the payment gateways that will help you to get  the payment authorization only so you do not charge your submitter immediately: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    If you have any question, please let us know. 

  • Profile Image

    Answered by angdo  on November 01, 2016 at 09:41 PM

    my account suspended?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 01, 2016 at 11:00 PM

    @angdo,

    Your account has been suspended because of this form: http://www.jotform.me/form/62968443217463 

    Seems like you asked on this form for login credentials; however, I can see you have already removed the fields from your form, I have re-activated your account now and you should be able to load your forms, please check and let us know. 

    Also, I would suggest you to take a look to our terms page so you know what you can and cannot ask in your forms: http://www.jotform.com/terms/ 

  • Profile Image

    Answered by UBAMRebekah on November 02, 2016 at 12:10 AM

    Have my forms been disabled for the same reason? I have one asking for address info to collect orders and another getting payment info & authorization, but I used a template provided on your website for it, so I don't see why it would be disabled...