What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    submissions not being forwarded

    Asked by griegerfitness on November 01, 2016 at 03:58 PM


    So I have forms that have been set up for awhile to forward to my email address.  I just found out that on Friday I've missed 2.  Any idea why and how can I get that looked at/fixed?



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    JotForm Support

    Answered by seth on November 02, 2016 at 10:09 AM


    We are having email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you very much.


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    Answered by griegerfitness on November 02, 2016 at 10:37 PM