What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Reply-To field not working

    Asked by cshepard on November 01, 2016 at 05:20 PM

    We used to be able to just hit reply to an email from a jot form and would reply to the email address input into the form. Now it's replying to either the receivers email or to the do not reply jot form email. 

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    JotForm Support

    Answered by Mike on November 01, 2016 at 08:48 PM

    Please accept our apologies for the inconveniences you are facing.

    We are having a temporary issue with the Reply-To: field. The issue has been already escalated to our developers and should be fixed within 24 hours. We will let you know once it is completely fixed.

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    JotForm Support

    Answered by EltonCris on November 02, 2016 at 03:21 AM

    Our apologies. This is now fixed.

    You should now see the submitters email address in the reply-to field by now.