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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is it possible to allow make checkout for paypal faster versus going through a few pages just to pay?

    Asked by evedesh on November 01, 2016 at 06:11 PM

    Hi, I would like to make PayPal checkout easy for customers. Using the jotform in my website. I have a jot form integrated with PayPal where customers are usually taken to PayPal login page, then through another page to pay with their credit cards. They have to go through three pages before they can checkout.

    Here is the link to the website with jotform where customers submit their order then go through at three PayPal pages before they can checkout.

    http://www.paperwritenow.com/order-with-us/

    Once they submit the form, they are taken to this PayPal page where they have to click on the option "pay with debit or credit card" to be directed to credit card payment page.

    When they click on "pay with credit card" option, they are directed to this page where they pay as PayPal guests

    My request is to have a simplified PayPal checkout which takes the total from order form, passes it to PayPal and allows for customers to either use their PayPal account or their credit or debit card in the same page like this one:

     

     Please help me make my customer paying experience more user-friendly.

     
    Thank you!
    paypal button order form payment page fast paypal checkout paypal pro quick in paypal paypal paypal payments paypal integration
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 02, 2016 at 02:41 AM

    Unfortunately, this is how the standard Paypal payment field works. 

    When using standard Paypal payment field, your user will be redirected to a secure Paypal website for the user to login or pay by credit card.

    Pay by Paypal Account:

     

    If you do not want to redirect your user to another Paypal page, you can try to use the Paypal Pro payment field instead.

     

    For more information about the two types of Paypal payment field, you can check this article: Difference Between PayPal and PayPal Pro.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by evedesh on November 02, 2016 at 10:57 AM

    Yes, what you have on the screenshot is exactly what I want instead of this one which discourages customers:

    https://www.paypal.com/cgi-bin/webscr?cmd=_express-checkout&token=EC-1CY93478XP6334430#/checkout/login

     

    https://www.paypal.com/webapps/xoonboarding?country.x=US&exp=guest&flow=1-P&locale.x=en_US&token=EC-1CY93478XP6334430#/checkout/guest

     

     

     Please help me fix it.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by KadeJM on November 02, 2016 at 03:04 PM

    My colleague has already explained some of it.
    https://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro 

    In order to use the other option that gives you more control over how the paypal gateway is shown you'd need to remove the standard paypal integration from your form and replace it with the paypal pro integration.

    Be sure to save the products when you delete it by clicking yes so that when you add the paypal pro integration it'll reapply them to update it.

    However, also please note that you will additionally need to get a paypal pro account (business account) in order to use it on your form properly.

    If you need further help then please let us know what you need help with for this or where you are stuck or confused and we'll try to guide you along more.

  • Profile Image

    Answered by evedesh on November 02, 2016 at 03:24 PM

    I am using a PayPal business account and this is what I have:

    I just need a PayPal page where both options appear on the same page like the one you have shown in your screenshot. One below. It is what is offered for PayPal standard customers but I don't get it. Is there something I'm doing wrong in my integration?

    Thanks!

  • Profile Image
    JotForm Support

    Answered by KadeJM on November 02, 2016 at 05:05 PM

    I found the problem. You added PayPal Express and not PayPal Pro.

    PayPal Express functions very similar to PayPal Standard requiring usage through paypal's gateway.

    Whereas if you add PayPal Pro as we've suggested functions purely on the form itself without having to jump through extra pages to pay hence the reason why it looks like this:

  • Profile Image

    Answered by deshh on November 02, 2016 at 05:33 PM

    Yes, you are right. I want to use PayPal express with the payment page looking like this...

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 02, 2016 at 09:35 PM

    I see that you want to use Paypal Express integration instead of the Paypal Pro integration. Please allow me to inform you that Paypal has recently redesigned their website, including the payment page. That is why you see the newly designed payment page instead of the old one from your screenshot. Unfortunately it is not possible to use Paypal's old design for the payment page, as that is entirely up to Paypal.

    If you still want to have a credit card and paypal option in just one page, I would still recommend using the Paypal Pro integration as suggested by my colleagues. However,  if you want to use the Paypal Express instead, then you may check out this article for more info: PayPal Express Checkout is now available for JotForm Forms

    Please let us know if you need further assistance.
    Regards.