What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why JotForm Silver Monthly Subscription Payment Declined?

    Asked by opulenceauto on November 02, 2016 at 01:12 AM

    My account was cancelled and changed back to free back in September. Why am I still being billed $39 at the end of September and attempt to collect another $39 in October. Please reply back and stop the billing ASAP. 

    Thank you,
    Dalyce Kelley
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    JotForm Support

    Answered by Nik_C on November 02, 2016 at 06:28 AM

    Hello Kelley,

    I found your subscription from September, but I couldn't find any charge from October(if I understood you correctly on that one)?

    Your plan is on Free now so you shouldn't be charged or tried to charge. Probably, because your card was declined it tried to charge you once again, but now you're downgraded so that shouldn't happen anymore.

    If you have any further questions or need any assistance please let us know.

    Thank you!