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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't receive notifications

    Asked by tjdelboy on November 02, 2016 at 03:34 AM

    I had an enquiry yesterday and it only sent it to one of my emails, I tried to alter the form tried again and it didn't send to any put it back and still didn't send to any so I put exception on each email and still getting nothing when I trying it.

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    JotForm Support

    Answered by candy on November 02, 2016 at 10:46 AM


    I have cloned your form and checked on my side.

    First of all, If you want to add more than one recipient into the same notification email, please delete one of them and add together as the following screenshot:

    Secondly, I have received emails to both of my email addresses. However, one of them has received into the Spam/Junk Folder of my email address. Please check your Spam/Junk folder and then please, mark the email as NOT SPAM as the following screenshot:

    Finally, I have checked the recipient email of your form disco@ultimatesounds.org.uk and I have seen that all submissions have sent successfully as you can see the screenshot below:

    Please check again. If you need further assistance, do not hesitate to contact us.

    Thank you.