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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal Button stuck on Please Wait on mobile device

    Asked by mteel on November 02, 2016 at 07:12 AM

    The form to purchase the product (a book), works fine on the desktop, but when engaged on a mobile phone, the submit button just shows "Please wait..." when pushed and nothing happens. I have a launch date of November 4th, so I'm getting a little concerned.

    Page URL:
    http://tonycaridi6.wixsite.com/tonycaridi

    Screenshot
    mobile form Mobile purchase product please wait
  • Profile Image

    Answered by mteel on November 02, 2016 at 07:46 AM

    It looks like it's an issue with opening a new tab to send them to Paypal. My browser on my desktop was blocking pop up windows until I choose to allow it. Then it worked. Not sure what the work around is for the mobile phone, which is an iPhone 6s plus. I'm on a tight deadline.

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    JotForm Support

    Answered by candy on November 02, 2016 at 11:06 AM

    Hello,

    I've checked your web page on my Android mobile phone. I have allowed the blocked pop-up page then It worked successfully as you can see the screenshots below:

    If you need any further assistance, do not hesitate to contact us.

    Thank you.

  • Profile Image

    Answered by mteel on November 02, 2016 at 12:27 PM

    How do you work around having the users allow popups? Not everyone knows how to allow popups on their mobile phone.

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    JotForm Support

    Answered by Boris on November 02, 2016 at 04:59 PM

    I have checked your form on my mobile phone over your form's direct link:

    https://form.jotform.com/63056125050949

    When testing the form on several browsers, neither of them prompted with any popups - your form appears to have worked fine over its direct link.

    In light of this, I have also tested your form on an iPhone 6S Plus, Safari browser, and again the form worked fine over its direct link:

    The issue seems to come from the way your form is embedded on a Wix website.

    If you are concerned with possibility of having your users prompted to allow popups, you may want to provide a direct clickable link to your form for your users to click on, rather than embedding it onto the Wix site.

    Your form on its own appears to function fine. I hope this helps.