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PayPal Button stuck on Please Wait on mobile deviceAsked by mteel on November 02, 2016 at 07:12 AM
The form to purchase the product (a book), works fine on the desktop, but when engaged on a mobile phone, the submit button just shows "Please wait..." when pushed and nothing happens. I have a launch date of November 4th, so I'm getting a little concerned.
mobile form Mobile purchase product please wait
It looks like it's an issue with opening a new tab to send them to Paypal. My browser on my desktop was blocking pop up windows until I choose to allow it. Then it worked. Not sure what the work around is for the mobile phone, which is an iPhone 6s plus. I'm on a tight deadline.
I've checked your web page on my Android mobile phone. I have allowed the blocked pop-up page then It worked successfully as you can see the screenshots below:
If you need any further assistance, do not hesitate to contact us.
How do you work around having the users allow popups? Not everyone knows how to allow popups on their mobile phone.
I have checked your form on my mobile phone over your form's direct link:
When testing the form on several browsers, neither of them prompted with any popups - your form appears to have worked fine over its direct link.
In light of this, I have also tested your form on an iPhone 6S Plus, Safari browser, and again the form worked fine over its direct link:
The issue seems to come from the way your form is embedded on a Wix website.
If you are concerned with possibility of having your users prompted to allow popups, you may want to provide a direct clickable link to your form for your users to click on, rather than embedding it onto the Wix site.
Your form on its own appears to function fine. I hope this helps.