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    PayPal Button stuck on Please Wait on mobile device

    Asked by mteel on November 02, 2016 at 07:12 AM

    The form to purchase the product (a book), works fine on the desktop, but when engaged on a mobile phone, the submit button just shows "Please wait..." when pushed and nothing happens. I have a launch date of November 4th, so I'm getting a little concerned.

    Page URL:

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    Answered by mteel on November 02, 2016 at 07:46 AM

    It looks like it's an issue with opening a new tab to send them to Paypal. My browser on my desktop was blocking pop up windows until I choose to allow it. Then it worked. Not sure what the work around is for the mobile phone, which is an iPhone 6s plus. I'm on a tight deadline.

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    JotForm Support

    Answered by candy on November 02, 2016 at 11:06 AM


    I've checked your web page on my Android mobile phone. I have allowed the blocked pop-up page then It worked successfully as you can see the screenshots below:

    If you need any further assistance, do not hesitate to contact us.

    Thank you.

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    Answered by mteel on November 02, 2016 at 12:27 PM

    How do you work around having the users allow popups? Not everyone knows how to allow popups on their mobile phone.

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    Answered by Boris on November 02, 2016 at 04:59 PM

    I have checked your form on my mobile phone over your form's direct link:


    When testing the form on several browsers, neither of them prompted with any popups - your form appears to have worked fine over its direct link.

    In light of this, I have also tested your form on an iPhone 6S Plus, Safari browser, and again the form worked fine over its direct link:

    The issue seems to come from the way your form is embedded on a Wix website.

    If you are concerned with possibility of having your users prompted to allow popups, you may want to provide a direct clickable link to your form for your users to click on, rather than embedding it onto the Wix site.

    Your form on its own appears to function fine. I hope this helps.