What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't download uploaded files

    Asked by SQ1Printing on November 02, 2016 at 10:29 AM

    I can't download submissions. I either get an error that jotform.com is redirecting too many times and chrome suggests I clear my cookies, which I did. Still no luck. OR I get an error that the Bandwidth limit was exceded… see image attached.

    Screenshot
    Submissions download submissions can't can
  • Profile Image
    JotForm Support

    Answered by EltonCris on November 02, 2016 at 01:26 PM

    Our apologies. The file should now work once again.

    The error was due to the bandwidth limit imposed recently specifically on uploaded files with high bandwidth usage but it was reverted back. Should be fine by now.

  • Profile Image

    Answered by SQ1Printing on November 02, 2016 at 01:31 PM

    THANK YOU! That worked!