- derekshanksAsked on November 02, 2016 at 12:01 PM
I'd like to have follow-up emails trigger based off date & time perimeters.
I use JotForm to track trucks that are arriving at different loading sites. I'd like to have a follow up email sent out 2 hours before they are set to arrive to confirm everything is still on schedule. The triggered email would pull from a few different fields, automatically inserting the destination, etc.
Is something like this possible?
Thanks in advance!
- JotForm SupportKiranAnswered on November 02, 2016 at 03:50 PM
We have a feature to schedule auto-responders so that the email shall be sent automatically on the date specified. However, the scheduled auto-responders are triggered automatically every hour until the auto-responder is sent and the time cannot be set at the moment. You may find this setting from the Advanced section of the auto-responder.
You can create multiple auto-responders for setting up multiple schedules.
Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.
- derekshanksAnswered on November 02, 2016 at 04:44 PMSo, there's no way to send the auto responder, say 2 hours before the given time?
- JotForm SupportKiranAnswered on November 02, 2016 at 05:52 PM
Unfortunately, yes. The feature to schedule the email by time is currently not available.
This thread has been forwarded to our backend team as a feature request for evaluation. We cannot provide you any ETA at the moment. But, once we have any update in this regard you'll be posted here.