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    Email autoresponders: Ability to schedule the email to send at a specific time

    Asked by derekshanks on November 02, 2016 at 12:01 PM

    I'd like to have follow-up emails trigger based off date & time perimeters.

    I use JotForm to track trucks that are arriving at different loading sites.  I'd like to have a follow up email sent out 2 hours before they are set to arrive to confirm everything is still on schedule.  The triggered email would pull from a few different fields, automatically inserting the destination, etc.

    Is something like this possible?


    Thanks in advance!


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    JotForm Support

    Answered by Kiran on November 02, 2016 at 03:50 PM

    We have a feature to schedule auto-responders so that the email shall be sent automatically on the date specified. However, the scheduled auto-responders are triggered automatically every hour until the auto-responder is sent and the time cannot be set at the moment. You may find this setting from the Advanced section of the auto-responder. 

    You can create multiple auto-responders for setting up multiple schedules.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.  

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    Answered by derekshanks on November 02, 2016 at 04:44 PM
    So, there's no way to send the auto responder, say 2 hours before the given time?
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    JotForm Support

    Answered by Kiran on November 02, 2016 at 05:52 PM

    Unfortunately, yes. The feature to schedule the email by time is currently not available.

    This thread has been forwarded to our backend team as a feature request for evaluation. We cannot provide you any ETA at the moment. But, once we have any update in this regard you'll be posted here.

    Thank you!