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  • Profile Image

    Not able to access the uploaded files.

    Asked by KarenLittle on November 02, 2016 at 01:48 PM

    There are photos that were submitted that now cannot be seen

    and when clicking on the tag indicates WHOOPS and 404 is the message (page can no longer be found?)

    Page URL:
    https://www.jotform.com/uploads/juliewhetzel/62785662755167/3538639045<br/>22739969/IMG_2821.jpg

    Screenshot
    can't can message and cannot clicking
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 02, 2016 at 10:51 PM

    I have forwarded this to our second level, you will be updated via this thread when this gets fixed.

  • Profile Image
    JotForm Support

    Answered by Scott on November 03, 2016 at 04:11 AM

    Hey there Karen!

    Unfortunately, yesterday we had some issues that affected some of our users. But I can inform you that our developers fixed this issue and there shouldn't be any problems about reaching your uploaded files. We would really appreciate if you can confirm this from your end. Thanks in advance.

    Scott.

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    JotForm Support

    Answered by Scott on November 03, 2016 at 04:39 AM

    Karen, I think your problem is different from what I've mentioned above. First of all, you are mentioning another account that goes by the name juliewhetzel. It might be that this user deleted your uploaded submission. Can you contact this user?

     

    PS. Sorry for not being more careful about my first response