How can I have the form send a copy of the order to the submitter?

  • hotelmagique
    Asked on November 2, 2016 at 1:55 PM

    Hi,

    If it's possible I want to make sure when someone submits the order form they automatically receive a copy including images and amounts. Now they only receive an email saying they made an order with zero info.

    Let me know if this is possible and how to do this!

     

    Jotform Thread 979789 Screenshot
  • David JotForm Support Manager
    Replied on November 2, 2016 at 7:46 PM

    You need to create a new autoresponder, which will contain all your form fields, so the submitter will receive a copy of the full entry: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

  • hotelmagique
    Replied on November 4, 2016 at 7:44 PM
    Hi,
    I went threw the steps of the link but there was no option to add a copy of
    the products the person who filled in the form choose.
    If you could help me a little bit more clearly?!
    Warm regards,
    Milou Neelen
    [image: Hotel Magique]
    HOTELMAGIQUE.COM
    Instagram / Pinterest
    / Tumblr

    *Let's celebrate Magique!*
    2016-11-03 0:46 GMT+01:00 JotForm :
    ...
  • Welvin Support Team Lead
    Replied on November 5, 2016 at 1:41 AM

    I've fixed it for you. The problem is related to the label of the Purchase Order payment field. You should have a label and if you want to hide it, do it with Custom CSS codes instead of removing it from the field settings.

    Here's a screenshot of my test:

    How can I have the form send a copy of the order to the submitter? Image 1 Screenshot 20