What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I read encrypted form responses

    Asked by AnnelieseSchools on November 02, 2016 at 02:03 PM
    responses how how do i
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    JotForm Support

    Answered by Kevin_G on November 02, 2016 at 07:59 PM

    When you have enabled the encryption feature on your form and you go to the submissions page you will be asked to provide the de-crypt key, you should have set up the key at the moment of activating the encryption feature in your form. The same happens when you try yo view submissions through email notifications.

    I would suggest you to take a look to our guide about encrypted forms so you will get more details about it: Encrypted-Forms-and-How-to-Use-Them

    Hope this helps. 

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    Answered by AnnelieseSchools on November 03, 2016 at 12:51 PM

    I can't get it to work. I can't figure out how to send you my key to open these for me. It's really frustrating.

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    JotForm Support

    Answered by BJoanna on November 03, 2016 at 02:42 PM

    I have inspected several forms on your account and they are not encrypted at the moment. Can you provide us ID of the form you are having issues with?

    To decript your data first you need to set Encrypt Form Data to YES on inside of form preferences.

     

    Then you will have to use key to decript previously submitted data. If you are unable to find your key please check this part "What if we can not find the private key after downloading the same?", of the guide my colleague provided you. 

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them 

    If you have lost your key than you will not be able to decript your submissions. 

    Let us know if you need further assistance.