Not receiving email notifications

  • l3ry4n
    Asked on November 2, 2016 at 5:20 PM

    We've had two instances today when we didn't get an email notification when a form was submitted. Any way we can remedy this?

    Thanks,

    Bryan

  • Helen
    Replied on November 3, 2016 at 2:18 AM

    Hi Bryan,

    Sorry for this inconvenience.

    I checked your notification e-mail address and it was not in our bounce list. Also, I checked your e-mail address logs, there was no problem at this, as you can see:

    Not receiving email notifications Image 1 Screenshot 30

    Please check your "Spam" folder, select "Not Spam" to move your e-mails to Inbox.

    Not receiving email notifications Image 2 Screenshot 41

    If you have any question, feel free contact us.