What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How Secure is Jotform?

    Asked by office.npcpa on November 02, 2016 at 05:32 PM

    Hi There,

    I was wondering how secure any information is if entered into a text field in a form? It's wonderful to know that we can have the uploads secured, but if someone enters their Social Security Number into our form, how secure is that information?

    Thank you,

    Brooke



    This is a re-post of a comment on Keeping Your Uploads Secure

    text field uploads secured information
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    JotForm Support

    Answered by candy on November 03, 2016 at 03:00 AM

    Dear Broke;

    The forms and submissions are transmitted securely with a 256 bit high-grade encryption, which means that data is encrypted during the transmission and cannot be interrupted by anyone else. We have an SSL certificate that uses SHA256 with RSA encryption https://www.ssllabs.com/ssltest/analyze.html?d=secure.jotform.com 

    As an added layer of security, you may also encrypt your forms [ARTICLE: Introducing-Encrypted-Forms-The-Ultimate-in-Online-Form-Security] just keep in mind that once you encrypt your forms, only the private key you generated and downloaded will be able to decipher it (we can't decrypt it on our end). To have a better idea on how this works, please take your time reading this guide Encrypted-Forms-and-How-to-Use-Them 

    On the other hand, please note that asking personal sensitive information such as password, Credit Card, SOCIAL SECURITY NUMBER, etc is strictly forbidden because it violates our terms of use.  If you still ask this information, your account will be suspended by our anti-phishing system. 

    If you have more questions, please feel free to contact us.