What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I cannot receive email notifications?

    Asked by mulberryandvine2 on November 02, 2016 at 08:48 PM

    Hello,

     

    Some of the submissions we re making arent going to the emails in the notifier feilds can we get some help on this

    ?

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by olivia on November 03, 2016 at 06:38 AM

    I have checked Notification Email addresses in your last modified form. They were not in our bounce list. In addition, I have checked email logs of all notification email addresses of your form. I also sent you a test submission. According to my investigation, notification email addresses are receiving emails when someone submit your form as you can see in the following image.

    There is also an issue about JotForm emails on these days. Unfortunately, some of email providers are filtered JotForm emails as spam. Could you please check your Spam Inbox? If your missing emails are there, could you please mark these emails as "Not Spam"?

    If you need any other support, please feel free to let mu know.

    Thank you for your understanding.