What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We are not receiving any submission

    Asked by alexsouthwark on November 03, 2016 at 06:02 AM


    We had this problem a few weeks ago.  We send the following link to our schools to complete the details and we are not receiving them again.  There was a block on the form, but that was fixed by someone at your company, but it seems to be doing that again.

    Here is the link the form:




    I have tried to complete the form myself and submitted it, but haven't received the form.

    Please can you investigate.

    Best wishes








  • Profile Image
    JotForm Support

    Answered by emily on November 03, 2016 at 08:04 AM

    I checked your account. Your e-mail was in the bounce list. 

    I removed it from the bounce list. Now it should work fine. 

    Please check again and let us know if you have other questions.