What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal Payment Integration: Checkout logo not properly resized or proportionate in payment page

    Asked by StimaDesigns on November 03, 2016 at 09:46 AM

    After you submit my form, you are taken to PayPal. I uploaded an image logo to appear on the PayPal page, but it appears fuzzy. After you sign into PayPal the image appears again, but it's perfect. How do I fix that for the image?

    Page URL:
    http://www.friendsofelysian.org/triviatickets.html

    after how fix how do i
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    JotForm Support

    Answered by Charlie on November 03, 2016 at 12:33 PM

    Apologies for the inconvenience.

    I presume you are referring to this checkout logo:

     

    It seems like the height and width of the element holding the image logo is not proportionate to it. I will forward this to our backend team to have it checked and fixed. We will update you on this thread as soon as this is resolved. 

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    JotForm Support

    Answered by NeilVicente on November 05, 2016 at 07:24 PM

    Hi,

    For the checkout logo, you must use 150x50 image for optimal appearance.

    Hope this helps.

    Best,