What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notification

    Asked by carsontate on November 03, 2016 at 11:49 AM

    Over the last few weeks, I've received an uptick in people using gmail who aren't receiving our emails.  Is there something I can do to change this?  They come to our site, enter a first name and email and then the results go to their email.   Many gmail users are emailing telling me that they aren't receiving their results.  Thank you!

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    JotForm Support

    Answered by John_Benson on November 03, 2016 at 01:53 PM

    Hello,

    We had an email issues recently. JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

    Thank you. Please contact us, if you need further help.