What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my email is being blocked

    Asked by championgloves on May 09, 2012 at 12:22 AM

    Please help me my email is being blockedpatkinson@championgloves.com.  what did I do to warrant this?  Please help



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    JotForm Support

    Answered by liyam on May 09, 2012 at 12:34 AM

    We apologize for this inconvenience, Paul.

    Your email address was blocked with this given reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n= ot accepted for policy reasons. Please visit http://postmaster.yahoo.com/e= rrors/postmaster-27.html [120]'

    I have now removed your email from the bounce list.

    You may also would like to check your junk mail folder and see if you received submissions that landed there, it would be better if you can remove it from that list and then add noreply@jotform.com to your address book.

    It may also be due to the sender's email address that is set in your email notifications.  I suggest that you change the sender's email address notification to noreply@jotform.com, from Your Email field.

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    Answered by championgloves on May 09, 2012 at 12:38 AM

    Thanks for the quick reply! adding to my contact list will help?  I will change that in the address notifications-



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    Answered by championgloves on May 09, 2012 at 12:44 AM

    after thinking about it- if i change that in the senders email notification will I get the real email from that person in the form??

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    JotForm Support

    Answered by liyam on May 09, 2012 at 12:56 AM

    Yes, adding the email address to your email account's address book can help but is not an absolute solution.  The purpose of the address book is also for reference that the email address is coming from a trusted source.  Thus, will not be tagged as spam by your email account's spam filter.

    Yes, you can still get the sender's email address either from the content of the email.  If you wish to send the email back to the form user on just hitting the reply button, you can create a new email notification which will provide the Reply-To e-mail field, just below the sender e-mail field