JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I apologized but I didn't quite get your question. We are JotForm and we create online forms. It is possible that a user is using JotForm for their online registration. Please contact that company and coordinate with them.