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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Response Email - Notification adding an image

    Asked by mwy280 on November 03, 2016 at 03:59 PM

    Hi there

    how do I add an image to the auto responder response email notification to the person who has filled out the form.  I have tried clikcing on the image and its asking for the SOURCE   no upload button, ?   Im a bit confused on how to add an image into the response email.  

     

    Thanks

    Carolyn

    Page URL:
    https://form.jotform.com/62583739812162

    Screenshot
    email adding source email notification thanks add an image
  • Profile Image
    JotForm Support

    Answered by jonathan on November 03, 2016 at 06:14 PM

    Hi Carolyn,

    That is correct. If you want to include an image/picture in the email message, the Source must be a link or URL. The image must be hosted/uploaded already.

    You can usually use uploaded image from other source i.e. Dropbox, Google drive, etc.. by using a shared link/URL of the source.

    Alternatively, you can use the Image field to upload image on your form. And then use the source of the Image field as the Source of image in the email message.

    Review the resolution on this thread.

    https://www.jotform.com/answers/279052-How-do-I-add-an-image-to-my-autoresponder-email

    Let us know if you need further assistance.

     

  • Profile Image

    Answered by mwy280 on November 04, 2016 at 09:44 AM
    Hi there
    Ok- thank you for the response. Now I have it set up on a google drive with a link
    https://drive.google.com/file/d/0B-pdn1OqRvm5Nm5UUlRVZWFXalk/view?usp=sharing
    its still not appearing in the jot form. It appears as a little square jpeg image. Does it have to be something else? Like a gif or a png?
    Carolyn
    ...
  • Profile Image

    Answered by mwy280 on November 04, 2016 at 09:44 AM
    And when I follow the forum instructions to add a blank jot form image and then link that in…it still doesn’t work
    Here is a screen shot of the response
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on November 04, 2016 at 12:04 PM

    Hello Carolyn,

    Please try the following:

    1. Open your image that you already uploaded and right click with your mouse on it - Copy image address:

    Or just copy this URL, it's the same:

    https://lh5.googleusercontent.com/v7a0MxOkjPmAsGVUma9TomZ98F81S-QTFADEPjpO5RtfXwlpqNUhAbfDn5r2FsxpJY7uUCOfSLLOggo=w1680-h930-rw

    2. Paste that in Image source field like my colleague Jonathan explained:

    That should do it:

    If you encounter any issue please let us know.

    Thank you!