What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are my forms going to my junk mail?

    Asked by bookstosmileabout on November 03, 2016 at 09:16 PM

    My first submission came to my email but my second went to my junk mail.  is there a way to change that?

  • Profile Image
    JotForm Support

    Answered by Jim_R on November 04, 2016 at 12:22 AM

    We're aware of the current issue with Google where JotForm emails are being tagged as Spam. To help us in improving Google's spam filtering system, ensure you will mark ALL JotForm-related emails you see on your Spam/Junk folder as NOT SPAM like so:

    It may also help if you could add noreply@jotform.com and noreply@formresponse.com to your Gmail Contact List, here's how.

  • Profile Image

    Answered by raygmurphy on November 04, 2016 at 01:59 AM

    Spam filters at most email providers look to see how many messages you're sending at a time. If you're sending to a large list, even if you have a fast and efficient email sending server, have the server "drip" the messages out slowly. You really don't want more than a couple thousand to hit any one email provider per hour if you're playing it safely. Click here for getting more info...