Why are my forms going to my junk mail?

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    Asked on November 03, 2016 at 09:16 PM

    My first submission came to my email but my second went to my junk mail.  is there a way to change that?

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    Answered on November 04, 2016 at 12:22 AM

    We're aware of the current issue with Google where JotForm emails are being tagged as Spam. To help us in improving Google's spam filtering system, ensure you will mark ALL JotForm-related emails you see on your Spam/Junk folder as NOT SPAM like so:

    It may also help if you could add noreply@jotform.com and noreply@formresponse.com to your Gmail Contact List, here's how.

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    Answered on November 04, 2016 at 01:59 AM

    Spam filters at most email providers look to see how many messages you're sending at a time. If you're sending to a large list, even if you have a fast and efficient email sending server, have the server "drip" the messages out slowly. You really don't want more than a couple thousand to hit any one email provider per hour if you're playing it safely. Click here for getting more info...