Why are my forms going to my junk mail?

  • bookstosmileabout
    Asked on November 3, 2016 at 9:16 PM

    My first submission came to my email but my second went to my junk mail.  is there a way to change that?

  • Support_Management Jotform Support
    Replied on November 4, 2016 at 12:22 AM

    We're aware of the current issue with Google where JotForm emails are being tagged as Spam. To help us in improving Google's spam filtering system, ensure you will mark ALL JotForm-related emails you see on your Spam/Junk folder as NOT SPAM like so:

    Why are my forms going to my junk mail? Image 1 Screenshot 20

    It may also help if you could add noreply@jotform.com and noreply@formresponse.com to your Gmail Contact List, here's how.

  • raygmurphy
    Replied on November 4, 2016 at 1:59 AM

    Spam filters at most email providers look to see how many messages you're sending at a time. If you're sending to a large list, even if you have a fast and efficient email sending server, have the server "drip" the messages out slowly. You really don't want more than a couple thousand to hit any one email provider per hour if you're playing it safely. Click here for getting more info...