What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long does it take for the payment to show up in my Stripe Dashboard?

    Asked by littlelearning on November 04, 2016 at 12:28 PM

    The submitted form shows that the payment is pending.  However, our properties is set to charge "immediately."


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    JotForm Support

    Answered by david on November 04, 2016 at 03:43 PM

    I checked your form and it does not show any payment currently.  Your forms submission data does not show any entries for the payment field.  The application processing fee is selected by default and will not allow for submitting the form without the field filled, any new submissions should require payment.

    If they do not, let us know and we will be happy to have another look.