What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I add a separate email address to a form I created instead of using my default email address?

    Asked by michelesvip on May 09, 2012 at 11:59 AM
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    Answered by pinoytech on May 09, 2012 at 12:21 PM


    I think you would like notification emails to be received on multiple email addresses, am I right? If yes, the answer is very simple with JotForm. Simply enter email Adddresses separated by commas.

    Here's example:

    user1@domain.com, user2@domain.com, user3@domain.com

    Open your form on the form builder, then:

    1. Click on "Setup and Embed" tab

    2. Click "Email Alerts"

    3. Select "Notification"

    4. Click on "Reply-to and Recipient Setting"

    5. Enter the email addresses separated by comma in the "Recipient E-mail"

    Hope you find this helpful and informative. Let us know if you need further assistance.

    Thank you!


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    Answered by michelesvip on May 09, 2012 at 12:38 PM

    Actually, what I am looking for is when this form is filled in and submitted for the information to be sent to a different email address OTHER than the email I am currently using for other forms.

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    Answered by gori-mathew on May 09, 2012 at 02:48 PM

    Yes, It is possible to set a different notification email other than your jotform account. This can be done by deleting the automatic generated notification email and adding the one you wish submissions to be sent to.

    To delete your email alert:

    1.  Go to Setup & Embed
    2.  Click Email Alerts
    3.  Click on Notification
    4.  In the Compose Email wizard, click Delete Email


    After deleting the old notification, create another notification mail:

    1.  Click Email Alerts
    2.  Click Add New Email
    3.  Choose Notification then click Next
    4.  Complete the wizard

    See the link below for more details;


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    Answered by impactnetwork on April 22, 2013 at 07:23 AM

    Ive tried the steps above but jotform continues to send the emails to my account email and not the email addresses that I've specified. please help.

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    Answered by jefreylandicho on April 22, 2013 at 07:31 AM

    Are you using the Test Email button for testing the form notification? If you have set a different email address to your form notification, you will have to do an actual submission to test it as the Test Email button will only send a test email to the account email address.

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    Answered by impactnetwork on April 22, 2013 at 07:44 AM
    Thank you, at the time I was just using the test email link, but now I have
    actually submitted a form through my site and the email is not coming
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    Answered by jefreylandicho on April 22, 2013 at 07:51 AM

    Please add a Sender Name in your form notification as it appears to be blank.

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    Answered by impactnetwork on April 22, 2013 at 07:52 AM
    I've also read and followed the instructions on the jotform forum about not
    receiving emails, I followed those instructions and put no-reply in the
    correct field. I am receiving submissions in my jotform account but not to
    the email that I assigned the emails to go to.
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    Answered by impactnetwork on April 22, 2013 at 07:58 AM
    Still nothing...I've sent about 7 different emails and haven't received
    anything. I've added the senders name each time not sure why its showing up
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    Answered by jefreylandicho on April 22, 2013 at 09:39 AM

    I notice you have change the email address in the form notification. The email address prayer@watchimpact.com was listed in our bounce listing due to the following reason.

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    I have removed the email address from our bounce listing and you should now be able to receive the form notification without any issue.

    To prevent email address from being listed in our bounce listing, we highly recommend Whitelisting Jotmails IP Addresses.

    Please contact us again if you are still having trouble receiving the form notification.