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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account: 502 Bad Gateway Error is shown when forms are submitted

    Asked by nagsplayers on November 04, 2016 at 01:33 PM

    Our customers are getting a 502 Bad Gateway Error when they try to submit any forms. In fact, the forms do get submitted to JotForm, but the customers receive the Bad Gateway error message after a long wait and we don't receive the notification emails either. This has been happening since about Oct 27. I can't even submit a question to JotForm Support when I'm logged in to the account, and am having to use another account right now to send this. Please help as soon as possible. In the meantime I am recreating our forms using a competing software, but I would prefer to keep them with JotForm.

    The problem is with ALL forms connected to our nagsplayer account.  Please help as soon as possible, as we are a community theatre group and we have a show on right now - this is getting the way of our bookings.

    Page URL:
    www.nagsplayers.com/tickets.html

    cannot submit bad gateway error cannot 502
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    JotForm Support Manager

    Answered by Jeanette on November 04, 2016 at 02:37 PM

    I just submitted a test with no issue:

     

    On regards to the email problem,  this is due to the fact that we changed setting in our email servers this caused that public services like Gmail marked us as spam.

    To resolve the issue, please check you Spam folder and look for any message with @jotform.com domain and mark them as "Not Spam"

     

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    Answered by nagsplayers on November 04, 2016 at 02:42 PM

    Sorry... I've had so many problems just trying to send a message to JotForm Support that I've duplicated things now so there are two of you responding.

    While I waited for things to get sorted out, I recreated the form under another account, and that's the one you tested. This other account is not having problems at all. This is the form that WAS on our web page. It's a different JotForm account, and I can't even submit a request for support to Jotform from this account without receiving the error.

    https://form.jotform.com/62418302801244

     But as I said, I think I've got someone else working on it now.

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    JotForm Support

    Answered by BJoanna on November 04, 2016 at 07:21 PM

    I have tested your form that is created on account nagsplayer and I was able to replicate mentioned issue. When I submitted your form form was stuck on "Please wait..." for few minutes and then 502 Bad Gateway message was shown.

    I made 4 submissions and I was able to replicate mentioned issue each time. I was also able to find my submissions on submission page your form. 

    However it also seems that Notifications were not sent. Thee is no data in email history log on your account.

    Considering that I was not able to replicate mentioned issue on my cloned form, I will escalate this issue to our developers. Once this issue is resolved we will inform you via this thread.

    For now I would suggest you to use cloned form that you created on your other account.

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    Answered by nagsplayers on November 14, 2016 at 01:56 PM

    Has there been any progress made on this? I have not heard anything since you submitted to the developers on November 4. We were getting close to exceeding the free PayPal allowance and I was going to pay the monthly fee to cover us for the last day of our show but it seemed stupid to pay for a service that wasn't working properly.

     

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    JotForm Support

    Answered by david on November 14, 2016 at 03:13 PM

    There are currently two threads opened for this issue and both are assigned to a developer:

    https://www.jotform.com/answers/982206-502-Bad-Gateway-Error

    Both have been given the highest priority, however, there are no further updates at this time.  As soon as they have had a chance to address your ticket, we will update this thread.