What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    what does it mean when you get an error "PCI::Error during transaction

    Asked by sh3rd1an on November 04, 2016 at 02:18 PM

    We cloned this form from a form we used last year with some text changes. We did not have any real issues with it last year, but this year, thought the cloned and updated form, we have exhibitors calling saying that they are having problems with the form submitting.  Some are having problems with the credit card portion of the form and others are having problems with the form itself.  Can you check the form to see if you can see any issues pls?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on November 04, 2016 at 06:22 PM

    The error is explained on this link: https://support.authorize.net/authkb/index?page=content&id=A597. The suggested solution is to change a product type from your Authorize.net dashboard, here are the steps to do so:

    1. Log into your account at https://account.authorize.net.

    2. Click Account from the main toolbar

    3. Click Merchant Profile

    4. Refer to the Product Type listed under Business Information