I've connected my form to google.

  • Profile Image
    murriza
    Asked on May 09, 2012 at 12:41 PM

    I've connected my form to google. When I did it, the submissions I had appeared on my google spreadsheet but I'm not getting any of the new submissions on it. Did I do anything wrong?



    This is a re-post of a comment on Google Docs Integration: Send Responses to Google Spreadsheets. Instantly.

  • Profile Image
    gori-mathew
    Answered on May 09, 2012 at 02:24 PM

    Hi murriza

    We are sorry for what this issue has caused you. Please can you share  with us the form's URL or ID for above mentioned form  to have a look at it.

  • Profile Image
    murriza
    Answered on May 09, 2012 at 03:09 PM
  • Profile Image
    jeanettebmz
    Answered on May 09, 2012 at 04:15 PM

    This issue has been escalated to 2nd level already, so they are taking care of the issue and should come back to you with an answer soon

    Please see this thread

     

     

     

  • Profile Image
    RobertSmythe
    Answered on May 22, 2012 at 09:42 AM

    I'm having a similar problem: new submissions are not pushed to the google spreadsheet. 

  • Profile Image
    gori-mathew
    Answered on May 22, 2012 at 10:03 AM

    Hi,

    We are sorry for inconvenience caused. Can you try to remove the google docs integration and see if you can receive the notifications.

    To remove the integration of your form, you will need to go to the Integrations list of your form and then click on the integration that is active.

    Example is removing a dropbox integration:

    1. Click on the Dropbox.  A new wizard will appear

    2. Click on the red button that says "Remove integration"

    Do the same process for other integrations to have it removed from your form

    You can also find the solution given by our developer on above problem in the below link;

    https://www.jotform.com/answers/97967-Problem-with-Google-Docs-spreadsheet-data-not-integrating#5

    Lets know if this works out .