Responsive issue

  • Profile Image
    johnvernon
    Asked on November 04, 2016 at 07:35 PM

    I use muse and trying to experiment with your products.  At lower breakpoints 700 and under the form disappears.  I added the responsive widget which did not help.  I tried the iframs method and that did not work.  What's the fix.

  • Profile Image
    EltonCris
    Answered on November 05, 2016 at 01:23 AM

    There's probably a script conflict between the form script and your website scripts because the form embed code failed to execute on small screens. 

    Try to use its iframe embed code version again, I'm pretty sure it would work. Since the form will load in an iframe container, it should not conflict with anything on your page.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If this does not help, please leave the iframe embed code on your site so we can further check it in our browser and troubleshoot the issue.

    Thanks!