What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Scrolling is not working when mouse is positioned over the form

    Asked by Juergen on November 05, 2016 at 12:25 PM

    Hi JotForm Team,

    I really love your form and I use it for almost one year. The new beta version is great but after embedding the script on my site ( wordpress latest version ) I found that the scrolling of the page is not working properly. It takes really a long time before I can scroll down the form!

    I hope you improve that problem very soon.

    Best regards

    Juergen Socha


    Page URL:

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    JotForm Support

    Answered by EltonCris on November 06, 2016 at 03:01 AM


    Thank you for testing the JotForm v4 beta version.

    I'm not quite sure if the issue is an issue with the beta version but we will further check this. It could also be due to script conflicts since you are using custom scrollbar. 

    Meantime, have you tried embedding the form using its iframe embed code? Please try it, this might work in your site.