Why is my form not working?

  • Profile Image
    eyegrode
    Asked on May 09, 2012 at 03:39 PM

    Hi, my form was working for a couple of months and just stopped recently. It shows on my computer but no one elses...I had to sign up again and now I think the form is online but it's saying my email address is blocked by jotform.

     

    Can you let me know whats going on so I can continue receiving emails?

     

    Thanks

     

    Nick

  • Profile Image
    gori-mathew
    Answered on May 09, 2012 at 04:11 PM

    Hi,

    We are sorry that you having this issue. I have cloned your form and was able to submit this form successfully and recieved notification both on my email notification account and jotform account.

    You can also try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    You can also request your ISP or mail provider to whitelist jotmail's IPs shown in the link below;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope this solution helps, If this doesn't work please do let us know.

  • Profile Image
    AtacanC
    Answered on May 09, 2012 at 04:22 PM

    We apologize for any inconvenience this may have caused. I've removed your email address from our bounce list. It should be working fine by now.